GDI Rent Management
A six-week engagement from the first requirements conversation to production deployment, with continuous refinement during onboarding and training.
At a Glance
Six weeks, five phases, one happy customer
Total engagement (with overlap)
Requirements → training
Change-management framework
Change log & sprint tracking
Timeline
How the six weeks played out
Refinement overlapped onboarding and training — changes landed while users were already using the platform.
Phase Detail
What each phase actually involved
Requirements Gathering
Stakeholder interviews, operational workflow mapping, and existing-process audit. Established the functional scope and success metrics before any code was written.
Prototype Setup
Stood up a working prototype covering the core flows — renters, invoicing, receipts, deposits — for stakeholder review. Feedback loop ran tight so every demo produced a concrete decision.
Negotiation
Finalised scope, pricing, and service expectations. Aligned on what would ship on day one vs. what would come in post-launch iteration.
Onboarding
Production data migrated, user accounts provisioned, company settings configured. Refinements — small UX tweaks, label changes, workflow adjustments — shipped live as onboarding revealed them.
Training
Role-based sessions with admins and staff, supported by a built-in Job Aid and Submit-a-Ticket channel. Training feedback fed back into the same refinement backlog.
Refinement
Refinement wasn't a separate phase — it ran alongside onboarding and training. Each change was logged in Jira, prioritised with the customer, and deployed without interrupting daily use.
Change Management
ADKAR framework
Adoption of a new system depends on people as much as on software. We ran the engagement through Prosci's ADKAR model.
Awareness
Identified the operational pain points with stakeholders.
Desire
Aligned on what a better day-to-day workflow should feel like.
Knowledge
Trained admins and staff on the new dashboard and processes.
Ability
Hands-on support during onboarding — real tasks, real coaching.
Reinforcement
Jira-tracked iteration kept new habits from drifting back.
Tools & Tracking
A single change log drove the whole iteration
Jira Board
Refinement During Use
Six weeks from first conversation to live deployment — and the team kept refining the platform right through onboarding and training. GDI built a system that fits how we actually work.
— T&T Holdings, LLC · Launched on GDI Rent Management
See it in action
Explore the live GDI Rent Management product and its full feature set.
Have a projectin mind?
Whatever you're building — a custom platform, an internal tool, a customer-facing product — we'll take it from requirements to launch with the same disciplined approach.