GDI Rent Management
A property owner was tracking rent, late fees, and deposits by hand. Six weeks after our first conversation, T&T Holdings was live on a system that fits how they actually work.
The short version
What changed for the business
The problem
Rent, invoices, receipts, deposits, and late fees were tracked by hand across spreadsheets. Disputes over late fees were common, documents went missing, and nobody could see the month's numbers without adding them up.
What we built
A property management system with automatic monthly invoices and receipts, late fees applied by rule, a place for every lease and ID, and a dashboard showing what's collected and what's outstanding.
What changed
Six weeks from the first conversation to live. Invoices and receipts go out on their own, late fees are consistent and documented, and the owner sees the numbers in real time. Becky Graham says GDI built a system that fits how they actually work.
At a glance
Six weeks, five steps, one happy customer
From first conversation to live
From listening to training
To get the team on board
Every change written down and agreed
Timeline
How the six weeks played out
Fine-tuning overlapped move-in and training, so changes landed while the team was already using the system.
Step by step
What each step actually involved
Listening
We sat with the owner and staff, walked through how rent, invoices, and deposits were actually handled, and wrote down what "better" would look like before building anything.
A working mock-up
A clickable version covering renters, invoices, receipts, and deposits, reviewed with the team. Every demo ended with a concrete decision.
Agreeing the plan
Settled what would be ready on day one, what would come after, and what it would cost. No surprises later.
Moving in
Their real tenant and payment data brought over, accounts set up, settings configured. Small fixes (a clearer label, a smoother step) shipped as they came up.
Training
Sessions for the owner and for staff, with a built-in help guide and a way to send us a question from inside the app. Feedback went straight onto the fix list.
Tuning
Fine-tuning wasn't a separate phase. It ran alongside move-in and training: each change written down, agreed with the owner, and shipped without interrupting daily use.
Getting the team on board
New software only pays off if people use it
Whether a new system sticks depends on people as much as on software. We ran adoption in five deliberate steps.
Name the pain
Wrote down, with the owner and staff, exactly what was slow, error-prone, or stressful.
Agree the goal
Agreed what a normal day should feel like once the system was in.
Teach it
Trained the owner and staff on the new screens and the new routine.
Do it together
Hands-on help during move-in, on real tenants and real payments.
Keep it going
Quick follow-through on every suggestion, so nobody drifted back to the spreadsheet.
Keeping it honest
Every change written down and agreed with you
One shared list
Tuning while people used it
Six weeks from first conversation to live deployment — and the team kept refining the platform right through onboarding and training. GDI built a system that fits how we actually work.
— Becky Graham · T&T Holdings, LLC · Launched on GDI Rent Management
See it in action
Explore the live GDI Rent Management product and its full feature set.
Tech notesfor the technically curious
Most of our clients never ask. If you're the kind of person who does, here's what's under the hood.
- The app
- A React web application hosted on AWS, reachable from any browser with nothing to install.
- Data
- PostgreSQL with encrypted storage and automatic daily backups; documents stored in S3.
- Screening
- TransUnion SmartMove integration for credit, criminal, and eviction checks, with encrypted results.
- Delivery
- Separate test and production environments with automated deploys, so fixes shipped without downtime.
Still running part of your businessin a spreadsheet?
That's where this project started. Tell us what yours looks like and we'll tell you the straightest line to something better.