Case Study

HIBRID Trash Solutions

A doorstep trash-valet company was running crews and apartment communities on phone calls and paper. Six months later, porters prove every pickup with a photo, property managers see their own buildings, and residents know exactly what happened to their bag.

All our work

The short version

What changed for the business

The problem

HIBRID collects trash from residents' doors at apartment communities every night. Which units got serviced, which were skipped, and why, lived in porters' heads and text messages. Property managers called the office to find out.

What we built

An office dashboard, a dashboard for each property manager, a phone app for the porters, a phone app for residents, and a public website. All talking to each other.

What changed

Every pickup now has a time-stamped photo. Property managers check their own buildings instead of calling. Residents get a heads-up and can flag a miss with one tap. Keith Conway, HIBRID's VP, says sales and closing times improved dramatically within a month.

At a glance

The whole operation, on one system

6 months

From first meeting to launch (Nov 2025 – Apr 2026)

5 things built

Two dashboards, two phone apps, one website

2 apps

On iPhone and Android, for porters and for residents

2 dashboards

One for HIBRID's office, one for property managers

Scope

Five pieces, one connected system

Built from scratch, not a template. Each piece was designed for the person using it, then connected so the office, the crews, and the residents all see the same truth.

Office dashboard

One screen for the whole operation: every property, porter, schedule, violation, bulk pickup, and holiday, with a record of who changed what.

Property manager dashboard

Each property manager sees only their own buildings: units, schedules, photo proof of every pickup, and any violations, without seeing anyone else's data.

Porter app (iPhone + Android)

The crew's tool: sign in with a phone number, pick today's properties, clock in and out with a photo, report violations with evidence, and clear missed-pickup requests.

Resident app (iPhone + Android)

Residents see tonight's pickup progress live, get a heads-up when the porter is on the way, can raise a hand if their bag was missed, and can ask for help in the app.

Public website

hibridtrashsolutions.com: what the service is, where to get the apps, and the form new apartment communities use to sign up.

Timeline

How the six months played out

Dashboards first, then the apps, then the website, with training and fine-tuning overlapping the final stretch.

Nov
Dec
Jan
Feb
Mar
Apr
Discovery
Nov
Mock-ups
Nov – Dec
Dashboards
Dec – Feb
Phone apps
Jan – Mar
Website
Mar
Training + tuning
Mar – Apr · tuning in parallel

Phase Detail

What each phase actually involved

1
November 2025

Listening

Kick-off meeting and interviews with the people doing the work. We mapped how a night actually runs, agreed what to build first, and wrote down what success would look like.

2
November – December 2025

Mock-ups you can click

Working mock-ups of the dashboards, both apps, and the website, reviewed with HIBRID's team before any real building started. Cheap to change, so we changed a lot.

3
December 2025 – February 2026

Dashboards

Built the office and property-manager dashboards first, so the business had one reliable place for properties, porters, schedules, violations, and proof of service before the field apps arrived.

4
January – March 2026

Phone apps

The porter app and the resident app, on iPhone and Android. Live pickup tracking, alerts, photo proof, and the raise-a-hand loop for missed pickups.

5
March 2026

Website

Built last, on purpose, so it could show the real product instead of a pitch. What the service is, where to get the apps, and the sign-up form for new properties.

∞
Continuous · March – April 2026

Training and tuning

Separate training for the office, property managers, and porters, with a built-in help guide inside the dashboard. As real use turned up small changes, we wrote each one down, agreed it with HIBRID, and shipped it without interrupting the nightly runs.

Dashboards

Inside the office and property-manager dashboards

Ten parts, one workspace, covering everything from the buildings to who changed what.

Properties

Every building and unit in one place, with gate codes, a QR code for check-in, map boundaries, and a quick way to load a unit list from a spreadsheet.

Porters

Bring a new porter on board (paperwork, ID, shirt size), assign them properties, and message their phones directly.

Schedules

Each property's pickup nights for trash, recycling, or both, with one-click presets for the common patterns.

Proof of service

Every clock-in and clock-out comes with a time-stamped photo of the compactor, plus hours worked per property.

Violations

Report a problem unit with a photo, track it until it's resolved, and keep the whole history.

Missed pickups

When a resident raises a hand, the request lands on the porter's phone and can't be closed without a photo.

Bulk pickups

Schedule the big stuff: furniture, appliances, mattresses, yard waste.

Holidays

US holidays are built in, and service automatically moves to the next business day.

Who did what

Every action in the dashboard is recorded with who did it and when, and you can filter it by property.

People and permissions

Office staff see everything; property managers see only their own buildings. Adding or removing someone takes a minute.

Mobile Apps

Two apps for two very different audiences

Both on iPhone and Android. The porter app is a work tool: fast, photo-required, built for a night shift. The resident app is about peace of mind: see what's happening, get a heads-up, and raise a hand if something was missed.

Porter app

iPhone & Android · for the crew

  • Sign in with a phone number
    A code by text. No passwords to forget on a night shift.
  • Paperwork once
    Tax form, ID, a short training video, and the policy sign-off, all in the app before the first shift.
  • Tonight's properties
    The list of buildings to cover, in order, with how long each one has been in progress.
  • One working screen
    Where you are, when you clocked in, and one tap to report a violation, clear a task, or clock out.
  • Report a violation
    Pick the problem, take a photo, tap submit. It's in the office dashboard before you reach the next unit.
  • Missed-pickup requests
    Residents' requests show up by unit and can't be closed without a photo.
  • Clock out with proof
    A photo of the compactor is required, and the app warns if a request is still open.

Resident app

iPhone & Android · for residents

  • Set up in a minute
    The app finds your building by location, or you pick it from a list, and confirm your unit.
  • This week at a glance
    Your building and unit at the top, the next seven days of pickups, and any holiday changes.
  • Watch tonight's pickup
    See how far along the porter is and roughly when they'll be done.
  • Alerts that matter
    Porter on the way, last call to raise a hand, and request received. Turn each on or off.
  • Raise a hand
    Missed? One tap near the end of the run tells the porter to circle back before they finish.
  • Ask for help
    Send a support request with a note and a photo, right from the app.
  • The rules
    What can't go in the bag, weight limits, and set-out times, one tap away.

In the field

The resident app, in real life

HIBRID's own post showing the resident experience: doorstep trash valet, made visible.

HIBRID Trash Solutions on LinkedInWatch on LinkedIn

In the app stores

See the apps in the wild

Real screens from the HIBRID Porter and GO Resident apps, both available on iPhone and Android.

HIBRID Porter — the crew's app
HIBRID Porter app — assigned properties
HIBRID Porter app — porter actions and clock-in
HIBRID Porter app on Android — assigned properties
HIBRID Porter app on Android — clock-in and actions
Download on theApp StoreGet it onGoogle Play
HIBRID GO Resident — the residents' app
HIBRID GO Resident app — home
HIBRID GO Resident app — notification & appearance settings
HIBRID GO Resident app on Android — service tracker and schedule
HIBRID GO Resident app on Android — settings
Download on theApp StoreGet it onGoogle Play

Getting the team on board

New software only pays off if people use it

Building two dashboards, two apps, and a website is half the work. Getting the office, the property managers, and the porters to actually adopt them is the other half. We ran that in five deliberate steps.

1

Name the pain

Wrote down, with the crews and property managers, exactly which manual steps were wearing everyone out.

2

Agree the goal

Agreed with the operations team what a normal night should look like once the system was live.

3

Teach it

Trained the office, property managers, and porters on the parts each of them would actually use.

4

Do it together

Hands-on coaching during the March and April rollout, on real properties with real porters.

5

Keep it going

Every suggestion during rollout was written down, agreed, and shipped, so the new habits stuck.

Keeping it honest

Every change written down and agreed with you

One shared list

Every request, decision, bug, and suggestion lived in one shared list that HIBRID could see. We worked in short cycles and reviewed progress with them every couple of weeks, so there was always a recent chance to change course.

Tuning while people used it

March and April were training months, but they were also when real porters and managers found the small things worth changing. Those went onto the same list and shipped without disrupting the nightly runs.
One month after rolling out the apps that GDI created for us, we saw our sales and closing times improve dramatically, and they were always there for the feature changes quickly. Excellent team!

— Keith Conway · VP, HIBRID Trash Solutions · Launched April 30, 2026

See it in action

Explore the live HIBRID Trash Solutions site and download the apps.

Visit hibridtrashsolutions.com
Tech notesfor the technically curious

Most of our clients never ask. If you're the kind of person who does, here's what's under the hood.

Dashboards
React web apps for the office and for property managers, with per-property permissions.
Back end
A serverless API on AWS with a PostgreSQL database, Amazon Cognito for sign-in, and S3 for photo evidence.
Phone apps
Native iOS (SwiftUI) and Android (Kotlin) apps for porters and for residents, with push notifications.
Delivery
Separate test, demo, and production environments with automated build-and-deploy pipelines.

Have crews in the fieldand an office that can't see them?

That's the shape of this project, and it fits a lot of businesses. Tell us how yours works and we'll tell you what we'd build.

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