Case Study

HIBRID Trash Solutions

A six-month engagement from the first discovery meeting in November 2025 to production launch on April 30, 2026 — spanning two dashboards, two mobile apps shipped on iOS and Android, and a public marketing site.

All projects

At a Glance

A full IT build, end to end

6 months

Discovery → production (Nov 2025 – Apr 2026)

5 deliverables

Two dashboards, two apps, one website

2 apps

iOS + Android · porter + resident

2 dashboards

Super Admin + Property Management

Scope

Five deliverables, one connected platform

Built from scratch — not a template, not a fork. Each deliverable was designed for the role using it, then stitched together into one operational stack.

Super Admin Dashboard

Multi-property command centre — properties, porters, schedules, violations, bulk pickups, holidays, audit trail, and user management in a single workspace.

Property Management Dashboard

Per-property view with role-scoped access for property managers — own units, schedules, proof of service, and violation review without exposing other clients' data.

Porter App (iOS + Android)

Phone-based sign-in, four-step onboarding, property selection, clock-in/out with compactor photo, violation reporting with evidence, and missed-pickup task queue.

Residential App (iOS + Android)

Resident-facing portal with live pickup tracking, weekly schedule, holiday alerts, push notifications, raise-hand for missed pickups, and in-app support requests.

Marketing Website

Public-facing site at hibridtrashsolutions.com — service overview, app downloads, and the lead funnel for new property acquisitions.

Timeline

How the six months played out

Phased delivery — dashboards first, then apps, then website — with onboarding, training, and continuous refinement overlapping the final stretch.

Nov
Dec
Jan
Feb
Mar
Apr
Discovery
Nov
Prototyping
Nov – Dec
Dashboards
Dec – Feb
Mobile Apps
Jan – Mar
Website
Mar
Onboarding + Training
Mar – Apr · refinement in parallel

Phase Detail

What each phase actually involved

1
November 2025

Discovery

Kick-off meeting, stakeholder interviews, operational workflow mapping. Established the scope, the phased rollout, and the success metrics for each deliverable.

2
November – December 2025

Prototyping

Clickable prototypes for the dashboards, both mobile apps, and the website — reviewed with stakeholders before any production code was written. Tight feedback loops produced concrete decisions.

3
December 2025 – February 2026

Dashboards

Built the Super Admin and Property Management dashboards first so operations had a system of record before the field tools shipped. Properties, porters, schedules, violations, proof of service, bulk pickups, and audit trail.

4
January – March 2026

Mobile Apps

Porter app and Residential app delivered for iOS and Android. Real-time pickup tracking, push notifications, photo-evidence workflows, and the raise-hand missed-pickup loop.

5
March 2026

Marketing Website

Public site built last so it could showcase the actual product, not a pitch deck. Service overview, app links, and the lead funnel for new properties.

∞
Continuous · March – April 2026

Onboarding, Training & Refinement

Role-based training for admins, property managers, and porters — supported by a built-in Job Aid inside the dashboard for ongoing self-serve reference. Slight modifications shipped live as onboarding revealed them — every change logged in Jira, prioritised with the customer, and deployed without interrupting daily use.

Dashboards

Inside the Super Admin & Property Management dashboards

Ten widgets, one operations workspace — covering everything from properties down to the audit trail.

Properties

Multi-unit management, gate codes, QR check-in, address autocomplete, map boundaries, push notifications, and CSV unit import.

Porters

Onboarding pipeline (pending → active), W-9 + ID upload, t-shirt sizing, property assignment, and direct push to porter devices.

Schedules

Per-property pickup schedules across trash, recycling, or both — with weekday/weekend/Sun-Thu quick presets.

Proof of Service

Porter clock-in/out with timestamped compactor photos, hours worked, and per-property service status.

Violations

Configurable violation types, photo evidence, unit attribution, and open/resolved tracking with full audit history.

Tasks

Missed-pickup tasks raised by residents flow to porters' phones with photo-required completion.

Bulk Pickups

Bulk-out and junk-out scheduling for furniture, appliances, electronics, mattresses, debris and yard waste.

Holidays

US holiday templates with automatic next-business-day fallback for service-affecting dates.

Audit Trail

Every dashboard action logged, attributed, and filterable by property — synced live every five seconds.

Users & Roles

Admin vs. property roles with per-property scoping, must-change-password flows, and full lifecycle management.

Mobile Apps

Two apps for two very different audiences

Both shipped on iOS and Android. The Porter app is a field tool — fast, evidence-driven, photo-required. The Residential app is a resident portal — transparency, push alerts, and a one-tap raise-hand.

Porter App

iOS & Android · field operations

  • Phone-based sign-in
    PIN-to-phone authentication with resend, error overlay, and Remember Me.
  • Four-step onboarding
    W-9, ID upload, training video, and policy acknowledgement — gated until verified.
  • Property selection
    Daily property list with confirmation overlay, multi-property routing, and elapsed-time badges.
  • Working screen
    Clock-in time, property details, and one-tap access to violations, tasks, and clock-out.
  • Violation reporting
    Multi-select violation types, mandatory photo evidence with grid preview, and submit-confirmation overlay.
  • Missed-pickup tasks
    Resident-raised tasks queued by unit with required photo upload before completion.
  • Clock-out with proof
    Mandatory compactor photo, open-task warnings, and per-property clock-out blocking when configured.

Residential App

iOS & Android · resident portal

  • Property + unit setup
    Auto-detect by location or pick property and unit from the selector — confirmed with a swipe gesture.
  • Home dashboard
    Property and unit prominent at top, 7-day calendar strip, and upcoming holiday tags.
  • Live service tracker
    Real-time pickup status with live percentage, estimated completion time, and stage-by-stage updates.
  • Push notifications
    Porter-arrived, last-call-to-raise-hand, and request-received alerts — toggle individually in Settings.
  • Raise hand for missed pickup
    Activates when the porter hits ~80% — taps notify the porter to circle back to the unit before completion.
  • In-app support
    Submit support requests with description and optional photo evidence; auto-redirect on success.
  • Collection rules
    Tap the info button for prohibited items, bag weight limits, and set-out times.

In the field

The Residential app, in real life

A look at the resident experience we built for HIBRID — doorstep trash valet, made transparent — straight from their LinkedIn.

HIBRID Trash Solutions on LinkedInWatch on LinkedIn

Live on the App Store

See the apps in the wild

Real screens from the HIBRID Porter and GO Resident apps, both shipped to iOS and Android.

HIBRID GO Resident — resident portal
HIBRID GO Resident app — home
HIBRID GO Resident app — notification & appearance settings
HIBRID GO Resident app on Android — service tracker and schedule
HIBRID GO Resident app on Android — settings
Download on theApp StoreGet it onGoogle Play

Change Management

ADKAR framework

Standing up two dashboards, two mobile apps, and a website is half the work — getting every role to actually adopt them is the other half. We ran the engagement through Prosci’s ADKAR model.

A

Awareness

Mapped the manual workflows the field teams and property managers were drowning in.

D

Desire

Aligned with operations on what daily life should look like once the platform shipped.

K

Knowledge

Trained admins, property managers, and porters on their role-specific tools and flows.

A

Ability

Hands-on coaching during March – April onboarding, on real properties with real porters.

R

Reinforcement

Jira-tracked refinement during onboarding kept new habits — and the platform — improving in lock-step.

Tools & Tracking

Sprints kept the build moving — Jira kept it honest

Jira + Sprints

Every requirement, design decision, bug, and onboarding observation lived in one Jira board. Sprint cadence kept the dashboards-then-apps-then-website phasing on schedule, and sprint reviews gave the customer a recurring decision checkpoint.

Refinement During Onboarding

March and April were onboarding and training months — but they were also a live refinement loop. Slight modifications surfaced by real users went into the same Jira backlog and shipped without breaking the rollout.
Six months from the first discovery meeting to a production platform — two dashboards, two mobile apps on iOS and Android, and a marketing site. Phased, Jira-tracked, and refined live during onboarding so the team launched on tools they already trusted.

— HIBRID Trash Solutions · Launched April 30, 2026

See it in action

Explore the live HIBRID Trash Solutions site and download the apps.

Visit hibridtrashsolutions.com

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